Ordering & delivery
Where do you ship?
Australia wide, from Queensland. We don't ship internationally at this stage.
What does shipping cost?
Shipping is calculated at checkout based on the size and weight of your order and where it's going, so you're never paying a flat rate for a single swaddle. Standard shipping is free on orders over $250, excluding bulky rattan pieces. Large rattan pieces have a flat $59.95 shipping fee, and rattan orders over $600 ship free.
Do you deliver to PO boxes and parcel lockers?
Yes. It may cost a little extra, depending on the order.
How long will my order take?
In-stock orders are generally dispatched within 2–4 business days. Pre-order items show their estimated dispatch timeframe on the product page.
Will I get tracking?
Yes — tracking details are emailed to you once your order is dispatched.
Pre-orders
What is a pre-order?
A pre-order is a piece that hasn't arrived with us yet. You're reserving it from an incoming production run. Pre-order items are clearly marked throughout the site and in your cart, and each one shows an estimated dispatch timeframe on its product page.
When am I charged?
In full, at the time you place the pre-order. That's what allows us to commit the stock to you.
Are the dates guaranteed?
They're careful estimates, not promises. Manufacturing, freight and customs can all shift a date without much warning. If something moves significantly, we'll email you with a revised timeframe rather than leave you guessing.
Can I cancel a pre-order?
Within 48 hours of placing it, yes — for a full refund. After that, pre-orders are final for change of mind, including if the arrival date moves, because stock has already been ordered and allocated against confirmed pre-orders. Store credit may be offered at our discretion. If we're ever unable to fulfil a pre-order, or where Australian Consumer Law requires it, you'll receive a full refund. None of this affects your rights under Australian Consumer Law.
What if I order a pre-order item and an in-stock item together?
By default the whole order ships together, once the pre-order piece arrives. If that's more than 14 days away and you'd rather not wait, email us and we can send your in-stock items separately. An additional shipping fee applies.
Returns
Can I return something I've changed my mind about?
Yes, within 14 days of the date we send your order, as long as the item is unused, unworn, unwashed and in its original condition with tags and packaging intact. Return postage is at your cost, and the original shipping cost isn't refunded.
Do I get a refund or store credit?
You can choose either. Refunds go back to your original payment method and are processed within 7 days of your return reaching us. If you choose store credit, we add an extra 5% as a little thank you, and it can be used for 12 months.
What if my order arrives faulty or incorrect?
Email us within 72 hours of delivery with photos and we'll cover the reasonable return postage and sort out a refund, replacement or other remedy in line with Australian Consumer Law.
Are sale items returnable?
Sale and clearance items are final sale for change of mind. Your rights if an item is faulty or damaged are unaffected.
Where do I send a return?
Email us with your order number first, then post it to DaisyRain Boutique, Suite 4226, Shop 9 235 Forest Lake Bvd, Forest Lake, QLD 4078.
Gifting
Can I add a gift note?
Yes — a personalised gift note can be added free of charge at checkout.
Do you offer gift wrapping?
Gift wrapping is available on smaller pieces for a small additional charge, selected at checkout. It isn't available on oversized or rattan furniture.
Do you sell gift cards?
Yes. Our digital gift card is emailed with a code to use at checkout. Gift cards are non-refundable.
Caring for your pieces
How do I wash and care for things?
Full instructions for rattan, bamboo muslin, dolls, and bows and headbands are on our Product Care page.
Getting in touch
How quickly will you reply?
Within 1–2 business days. Usually sooner.
Where can I follow along?
Instagram is the best place — it's where new pieces, restocks and behind-the-scenes go first.